1. General Policy
AI Resume Polisher sells digital services delivered instantly upon payment. Due to the nature of digital services, refunds are generally not available after access is granted. However, we handle refund requests fairly under the conditions below.
2. Eligible Refunds
- Technical Failure: Service inaccessible due to our fault, unresolved within 72 hours.
- Duplicate Charge: Charged more than once for the same purchase.
- Unauthorized Use: Fraudulent use of your payment method (verified).
- Legal Requirement: Where consumer protection laws mandate a refund right.
3. Non-Eligible Refunds
- You used the Service after purchase
- You changed your mind
- More than 30 days since purchase
4. How to Request
- Email Us — Send to contact@chinamed.directory with subject "Refund Request — [Transaction ID]" and your Paddle receipt.
- Review — We review within 3 business days. May request additional verification.
- Decision — Written decision via email. Approved refunds processed to original payment method.
- Processing — Refunds appear in 5-10 business days per your financial institution.
5. EU/UK Rights
EU/UK consumers may have a 14-day withdrawal right. For digital services delivered immediately, this right may be waived upon explicit consent. By completing your purchase, you consent to immediate access and acknowledge this may affect withdrawal rights.
6. Chargebacks
Contact us before initiating a chargeback. Unwarranted chargebacks may result in access termination.
7. Contact
Email: contact@chinamed.directory